1. Order processing

Orders are normally processed within 20 to 25 business days. Business days exclude weekends and public holidays. Processing time begins after payment is confirmed and is separate from carrier transit time. If an item cannot be fulfilled, we will contact you and offer an appropriate solution, which may include a refund.

2. Delivery estimates

Available delivery methods, charges and any destination-specific estimate are shown at checkout where available. Delivery estimates are not guarantees, but we will provide order updates and remain responsible for assisting with delivery issues. Please review the full processing and delivery information before paying.

3. Shipping charges

Shipping charges are calculated and displayed before the order is submitted, based on the delivery destination, package and selected service. We do not add a separate surcharge based on card type.

4. Tracking and split shipments

When tracking is available, we will send it to the email address used for the order. An order containing multiple items may arrive in more than one parcel. We will not charge an additional shipping fee for a split shipment unless this is clearly agreed before payment.

5. Address accuracy

Customers are responsible for providing a complete, accurate delivery address and telephone number. Contact support@popnf.com immediately if an address needs correction. We cannot guarantee a change after processing or dispatch has begun.

6. Customs, duties and taxes

For international deliveries, the recipient may be responsible for import duties, taxes and customs charges imposed by the destination country. These charges are not included unless checkout expressly says otherwise. Customs processing may affect delivery time.

7. Delays, loss or damage

Carrier disruption, customs, weather and other events outside our reasonable control may delay delivery. If tracking has not updated or a parcel appears lost or damaged, contact support@popnf.com with your order number. We will investigate with the carrier and provide the remedy required by our policies and applicable law.

8. Merchant responsibility

SOFTSPHERE APPLEX TECHNOLOGIES LTD (Company No. PVT-GYU5DJ8X) is responsible for order fulfilment, delivery support, returns, refunds and dispute resolution. Payment service providers process payments but are not the seller or delivery provider.

9. Contact

Email: support@popnf.com. Phone: +44 7383 662441. Registered office: Mayfair Building, Mogotio Road, Westlands, Nairobi, Kenya.