1. Our return period

You may request a return within 14 days after the date your order is delivered. To qualify, an item must be unused, unworn and unwashed, with its original tags, accessories and packaging, and in the same condition in which it was received.

2. Starting a return

Email support@popnf.com with your order number, the item you wish to return and the reason for the return. If an item is damaged, defective or incorrect, include clear photographs. Do not send an item before receiving return instructions. The authorised return address may differ from our registered office.

3. Items that cannot be returned

For hygiene and safety reasons, underwear, swimwear, intimate apparel and goods with a broken hygiene seal cannot be returned unless they are faulty, damaged, misdescribed or the law otherwise requires. Customised goods and gift cards are also non-returnable except where required by law. Sale items remain covered when faulty, damaged or misdescribed.

4. Return shipping

For a change-of-mind return, the customer is responsible for return shipping and for using a traceable service. If we supplied an incorrect, damaged, defective or materially misdescribed item, we will provide return instructions and cover reasonable return shipping costs.

5. Inspection and refunds

We will notify you after the returned item is received and inspected. If approved, we will send the refund to the original payment method within five business days. Your bank or payment provider may take an additional five to ten business days to show the credit. Original delivery charges are not refunded for a change-of-mind return, but this does not limit any rights that cannot lawfully be excluded.

6. Exchanges

Where stock is available, we may offer an exchange for an incorrect, damaged or defective item. For other exchanges, the fastest option may be to return the original item and place a new order after the return is approved.

7. Cancellations

Contact us as soon as possible if you need to cancel an order. If the order has not entered processing or been dispatched, we will try to cancel it. Once processing or dispatch has begun, the return process above applies.

8. Statutory rights

Nothing in this policy limits rights or remedies that customers have under applicable consumer-protection law.

9. Contact

Returns and refund enquiries: support@popnf.com or +44 7383 662441. The merchant responsible for the order is SOFTSPHERE APPLEX TECHNOLOGIES LTD (Company No. PVT-GYU5DJ8X).