1. Who we are

POPNF is operated by SOFTSPHERE APPLEX TECHNOLOGIES LTD (Company No. PVT-GYU5DJ8X), registered in Kenya. Our registered office is Mayfair Building, Mogotio Road, Westlands, Nairobi, Kenya. Our postal address is P.O. Box 9471, Ronald Ngala Street, 00300 Nairobi, Kenya. We are the data controller for personal data collected through popnf.com.

You can contact us at support@popnf.com or +44 7383 662441.

2. Information we collect

We may collect your name, billing and delivery address, email address, telephone number, account details, order and return history, customer service messages, device and browser information, IP address, cookie identifiers, and information about how you use our website.

Payment card and other payment details are entered into the secure systems of our payment service providers. We do not intentionally store complete card numbers or card security codes on our own systems.

3. How we use personal data

We use personal data to process and deliver orders; take and verify payments; provide order updates and customer support; administer accounts, returns, refunds and disputes; prevent fraud and protect our website; meet legal, tax, accounting and regulatory duties; improve our products and services; and send marketing messages where you have consented or where permitted by law.

We process personal data where it is necessary to perform our contract with you, comply with a legal obligation, pursue legitimate interests such as fraud prevention and service improvement, or where you have given consent.

4. Payments

Payments may be processed by Paystack or another payment service provider shown at checkout. The payment provider receives the information needed to authorise and process the transaction and applies its own privacy terms where it acts as an independent controller. SOFTSPHERE APPLEX TECHNOLOGIES LTD remains responsible for the sale, fulfilment, customer support, returns, refunds and disputes relating to your order.

5. Sharing personal data

We may share only the information reasonably required with payment processors, banks and fraud-prevention providers; website, hosting, ecommerce and IT service providers; delivery carriers and fulfilment partners; professional advisers; and regulators, courts or law-enforcement bodies where required by law. We do not sell personal data.

6. International transfers

Some service providers may process information outside Kenya. Where required, we use contractual or other lawful safeguards intended to protect personal data transferred internationally.

7. Retention

We keep personal data only for as long as needed for the purposes described in this policy, including to provide services, resolve disputes and comply with legal, tax and accounting requirements. Retention periods vary according to the type of record and applicable law. When information is no longer required, we delete or anonymise it where reasonably possible.

8. Cookies

We use essential cookies to operate the store, cart, checkout and account functions. With consent where required, we may also use analytics or marketing cookies. You can control non-essential cookies through the cookie settings shown on the website and through your browser. Disabling essential cookies may prevent parts of the store from working.

9. Your rights

Subject to the Kenya Data Protection Act, 2019 and other applicable law, you may have rights to be informed; access personal data; request correction or deletion; object to or restrict certain processing; withdraw consent; and request data portability where applicable. To make a request, email support@popnf.com. We may need to verify your identity before acting on a request.

You may also lodge a complaint with Kenya’s Office of the Data Protection Commissioner at https://www.odpc.go.ke/.

10. Security

We use reasonable technical and organisational safeguards designed to protect personal data. No online service is completely secure, so customers should also protect their passwords and contact us promptly if they suspect unauthorised account activity.

11. Children’s privacy

This website is not directed to children under 18, and we do not knowingly collect personal data from a child without the authorisation required by law.

12. Changes to this policy

We may update this policy to reflect legal, operational or service changes. The current version and its last-updated date will be published on this page.

13. Contact

SOFTSPHERE APPLEX TECHNOLOGIES LTD, Mayfair Building, Mogotio Road, Westlands, Nairobi, Kenya. Postal address: P.O. Box 9471, Ronald Ngala Street, 00300 Nairobi, Kenya. Email: support@popnf.com. Phone: +44 7383 662441.