1. Merchant identity

This website and the POPNF store are operated by SOFTSPHERE APPLEX TECHNOLOGIES LTD, a company registered in Kenya under company number PVT-GYU5DJ8X. Registered office: Mayfair Building, Mogotio Road, Westlands, Nairobi, Kenya. Postal address: P.O. Box 9471, Ronald Ngala Street, 00300 Nairobi, Kenya. Contact: support@popnf.com or +44 7383 662441.

2. Scope and acceptance

These terms apply when you browse popnf.com, create an account or place an order. By submitting an order, you agree to these terms and to the Privacy Policy, Shipping Policy and Refund and Returns Policy. Nothing in these terms excludes rights that cannot lawfully be excluded.

3. Products and descriptions

We sell apparel and related fashion products described on the relevant product pages. We aim to present accurate descriptions, sizes, colours and images, but screen settings and manufacturing variations may cause minor differences. Customers should review the product description, price, available options and delivery information before ordering.

4. Prices and taxes

Prices are shown in the currency displayed on the website. Delivery charges and applicable taxes or duties are shown at checkout where collected by us. For international deliveries, the recipient may separately owe import charges as explained in the Shipping Policy. We do not impose a surcharge based on the type of payment card used.

5. Orders and contract formation

Submitting an order is an offer to purchase. We will acknowledge receipt by email, but an order is accepted only when we confirm acceptance or dispatch, whichever occurs first. We may refuse or cancel an order for genuine reasons such as unavailable stock, an obvious pricing error, suspected fraud, payment failure, legal restrictions or an undeliverable address. If we cancel after payment, we will refund the amount due to the original payment method.

6. Payments

Payment options available to you are shown at checkout. Payments may be securely processed by Paystack or another identified payment service provider acting on our behalf. SOFTSPHERE APPLEX TECHNOLOGIES LTD remains the merchant responsible for the transaction, products, fulfilment, customer service, returns, refunds and disputes. A payment provider is not the seller.

7. Delivery

Processing times, delivery methods, charges, tracking and international customs information are explained in our Shipping Policy. Customers must provide complete and accurate delivery details.

8. Returns, refunds and cancellations

Our 14-day return process, exclusions, refund timing, exchanges and cancellation process are explained in the Refund and Returns Policy. Those rules form part of these terms and do not limit mandatory consumer rights.

9. Accounts and acceptable use

You are responsible for keeping account credentials confidential and for information provided through your account. You must not misuse the website, attempt unauthorised access, introduce malicious code, commit fraud, infringe intellectual-property rights or use the store for unlawful activity.

10. Intellectual property

The POPNF website design, original text, graphics and branding are owned by or licensed to SOFTSPHERE APPLEX TECHNOLOGIES LTD. Third-party product names, marks and content belong to their respective owners. No licence is granted except the limited right to use the website for lawful personal shopping.

11. Liability

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care. To the fullest extent permitted by law, we are not responsible for indirect business losses or for delay caused by events outside our reasonable control. Nothing in these terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

12. Complaints and disputes

Contact support@popnf.com with your order number and a clear description of the issue. We will try to resolve complaints directly. SOFTSPHERE APPLEX TECHNOLOGIES LTD, not the payment processor, is responsible for customer service and dispute resolution concerning an order.

13. Governing law

These terms are governed by the laws of Kenya. The courts of Kenya have jurisdiction, subject to any mandatory consumer right to bring a claim elsewhere.

14. Changes

We may update these terms for legal, security or operational reasons. The current version and last-updated date will be published on this page. Changes do not retroactively alter an order already accepted unless required by law or agreed with the customer.

15. Contact

SOFTSPHERE APPLEX TECHNOLOGIES LTD, Mayfair Building, Mogotio Road, Westlands, Nairobi, Kenya. Postal address: P.O. Box 9471, Ronald Ngala Street, 00300 Nairobi, Kenya. Email: support@popnf.com. Phone: +44 7383 662441.